物流政策
Shipping Policy
Last updated: July 25, 2026
Shipping Overview
All ready-made crystal orders will be processed within 5–7 business days after payment confirmation. Business days exclude weekends and public holidays. We do not ship on holidays.
✨ Custom Crystal Customization Service
Our master craftsman creates personalized crystal items based on your name, age, gender and wishes. Each custom piece requires a 5-day prayer ritual. To maintain quality and focus, each master only accepts 12 custom orders per day. Therefore, custom orders will be shipped within 7 days after payment. Custom orders cannot be rushed.
Every crystal order is carefully inspected, securely cushioned and packed with dedicated crystal protective packaging to prevent scratches and breakage during transit. Each parcel includes crystal care guidance as our complimentary service.
We will send you a shipping confirmation email with tracking number once your parcel is dispatched. Please check your inbox (including spam folder) for updates.
Shipping Time & Delivery
Estimated delivery time varies by destination:
United States: 7–15 business days
Canada, Australia: 10–20 business days
European Union: 12–22 business days
Other international regions: 15–30 business days
Important Note: Estimated transit times are reference only. Delays may occur due to customs inspection, peak logistics seasons, weather or carrier issues. We are not liable for shipping delays caused by third-party logistics providers.
Shipping Fees
Shipping cost will be calculated and displayed at checkout based on your destination, package weight and dimensions. We occasionally offer free shipping promotions; promotion rules are subject to the notice shown on the website.
Customs, Duties & Taxes
International shipments may be subject to import duties, taxes and customs clearance fees charged by your local customs authority. These charges are the buyer’s sole responsibility. We have no control over customs charges and cannot predict the amount. Please check your local customs policy before placing an order.
Address Requirements
Please ensure your shipping address is complete and accurate, including postal code. We cannot take responsibility for non-delivery or returned parcels caused by invalid, incomplete or wrong shipping addresses provided by customers.
If the parcel is returned to us due to address error, the buyer will bear the cost of reshipping.
Lost or Damaged Packages
Damaged upon arrival: Please take clear photos of the outer package and damaged items within 48 hours after receiving the parcel, and contact us via email yujiesun1986@gmail.com. We will evaluate your case.
Lost parcel: Please contact us if tracking shows no movement for more than 30 days. We will assist you to file an investigation with the logistics carrier.
Unclaimed Parcels
Parcels refused or unclaimed at the destination will be returned. The original shipping cost and return freight will be deducted from your refund (if applicable).
Our Exclusive Service Features
Strict Pre-shipment Inspection: Every crystal is manually checked for flaws before packaging to ensure quality.
Shockproof Crystal Packaging: Custom protective wrapping safeguards fragile natural crystals throughout transportation.
Free Crystal Care Guide: Each order comes with crystal maintenance tips to help you preserve your crystal for longer.
Tracking Support: Real-time tracking information provided once shipment is arranged; our team offers continuous logistics consultation.
Personalized Custom Crystal Service: Our master designs exclusive crystal pieces according to your name, age, gender and personal wishes. Each customized crystal requires a 5-day prayer ritual. Each master only accepts 12 orders daily, so custom orders will be shipped within 7 days after checkout.
Contact
If you have any questions about shipping, please email us: yujiesun1986@gmail.com